Question:
I inserted MegaMix CD-ROM #1 into the CD-ROM drive and it does not start. How shall I proceed?   
Answer:
Run the installer by choosing install.exe from the root of your CD-ROM drive. E.g. type d:\install.exe in Start : Run dialog box (if your CD-ROM drive is denoted D:)

Question:
I installed MegaMix but cannot find its icon to start using the program
Answer:
Choose MegaMix : SuperMemo on your Start menu (on Windows taskbar which you can open with Ctrl+Esc)

Question:
MegaMix installed OK but I cannot find out how to start using French and Spanish collections
Answer:
At installation, you must remember to check those collections in the tree of all collections to install (by default only ABC of SuperMemo installs). Once you install French and Spanish, use File : Open in SuperMemo to locate and open French.kno and Spanish.kno and choose Learn. Remember you will need Disk #2 in your CD-ROM drive to have sounds and pictures in multimedia collections.

Question:
I installed all collections of MegaMix and when I choose File : Open I seem to see dozens of folders but no files to open
Answer:
Each SuperMemo collection is made of a file <collection name>.kno and a folder. For example, Basic English.kno and [Basic English]. In File : Open you must locate the kno file (e.g. Basic English.kno). Because Windows displays folders before displaying files, installing 300+ collections will make you either scroll through all those 300 folders or simply type the name in File name field. Once you do it, you can select files from the picklist on the File menu (up to 10 recent collections are listed there). (note that picklist does not show in the Beginner level)

Question:
Can I upgrade my Advanced English 97 to Advanced English 98 available from MegaMix?
Answer:
Yes. You will have lost some items that have been removed or modified in the new version. As for the material you have modified yourself, you will have to either transfer it (using browser tools) or introduce the corrections manually using the learning process transfer report

Question:
How can I get sound for Advanced English 98?
Answer:
You will only need to use CD-ROM #2 of Advanced English 97 (we will introduce a special upgrade offer) and change the Secondary Store to your CD-ROM drive letter

Question:
How much hard disk space does MegaMix use?
Answer:
All collections take 1.3 GB space of which about 500 MB is installable on user hard disk. However, you can choose only collections that interest you. The minimum installation is 10 MB. Advanced English 98 takes about 30 MB. Other collections usually take from 0.3 MB to 3 MB. The setup program shows you the space required as you select individual collections

Question:
Is there an upgrade for registered users?
Answer:
Yes. Registered users of SuperMemo 8, SuperMemo 98 and Advanced English can get MegaMix 99 at an upgrade price of $33 (instead of the full price of $59)

Question:
When I try to install MegaMix I get Range check error!   
Answer:
Unfortunately, there is a bug in the installer that shows up in rare cases. Please read more: MegaMix Installer Bug  

(Marjolein Hoekstra, the Netherlands, Nov 2, 1999)
Question:
I ordered SuperMemo 99, MegaMix 99 and Advanced English 97. I would like to learn Advanced English in optimum configuration. Can you advise?
Answer:
The optimum sequence is this:

1. Install MegaMix and choose Advanced English 98 during the installation (this will provide you with the newest version of Advanced English texts)
2. Delete sm98.exe and put sm99.exe in its place (this will make sure you use the newest version of SuperMemo). All collections will be upgraded automatically when you open them
3. Open the collection ae98.kno (Advanced English 98), insert Disk #2 of Advanced English 97 to a CD-ROM drive and in Tools : Options : Data Access : Secondary storage provide the CD-ROM letter (this will connect Advanced English 98 with the CD-ROM #2 of Advanced English 97, which stores 27,000 sound files of this collection)

(Russ Thompson, March 22, 2000)
Question:
I have SuperMemo for the Palm Pilot, and was wondering if I can use the databases in the MegaMix CD on it. Or if only some of the databases will work, about what percentage?
Answer:
A large proportion of collections from MegaMix can be imported to Palm SuperMemo. For this purpose, you will need to install MegaMix in Windows and use File : Export : Q&A text (in SuperMemo for Windows) to export collections in question-answer format. In case of language learning collections, you will lose sound that illustrates individual items. Palm SuperMemo database can have up to 64,000 items. In practice, you are limited by the available memory of your device and the speed of your HotSync process. Unless you use some 3rd party tool to speed it up, syncing about 10,000 items may take some 15-60 minutes, depending on your Palm model version