Privacy statement

SuperMemo World takes seriously the issue of safeguarding your privacy online. We never share information about you with a third party! We always make it easy to indefinitely obliterate your records from our database!

If you want to know more how we make sure you never regret getting in touch with us, please read the following paragraphs:

Privacy

When you place an order for SuperMemo products, we collect the following information:

You can always obliterate your record from our archive by simply sending an e-mail with remove in the subject line or in the first line of the message body. You can use any valid SuperMemo e-mail address!

This is how the collected information is used:

Security

Your credit card is handled by secure servers at Yahoo. It is deleted from the servers within 14 days. Your credit card is not stored in electronic form beyond that period neither at Yahoo nor at SuperMemo World

Quality service

SuperMemo Website is officially registered as a Public Eye Certified Safe Shopping Site. By agreeing to open our customer satisfaction records to the public, we provide the most compelling, and certifiable proof that we are a reliable company where Internet consumers can shop safely. All Public Eye certified merchants are covered by Credit Card Fraud Protection Program aimed at reducing the risk for on-line consumers. For details see Public Eye (search for SuperMemo)

Money back guarantee

We provide you with an industry's unique guarantee: we guarantee that SuperMemo will ensure the requested level of knowledge retention (95% by default) as long as you comply with the daily repetition regime and comply with simple principles of formulating knowledge. If your retention levels at repetitions fall below 90% you can immediately make use of our money back guarantee


FAQ

We send e-mail to customers only in most urgent issues


We send e-mail to customers only in most urgent issues
(Jiri, Czech Republic, Sat, Jun 23, 2001 16:33)
Question:
Why don't I receive any updates or newsletters from SuperMemo World?
Answer:
The policy is to inform customers about most important developments via the News section. We reserve the use of the customer e-mail database for only the most important events such as a discovery of a dangerous bug or other events that might require immediate attention