(Joe, Nov 17, 1999)
Question:
Can SuperMemo run on iMac? If not, can you recommend an alternative product?
Answer:
SuperMemo for Macintosh was terminated. You can run SuperMemo on iMac in Windows emulation mode

(Peter Cool, the Netherlands, Aug 26, 1998)
Question:
I am using SuperMemo 6 for DOS (HP 200 LX)? Where can I find tools such as to_text.exe and to_sm.exe described in toolkit.txt
Answer:
Use http://search.shareware.com, search for: supermem by platform: all categories

(morning, Poland, Sep 15, 1997)
Question:
Will SuperMemo be available for Linux?
Answer:
With sufficient interest from customers, we hope to port SuperMemo 2000 to Unix with Kylix tools from Borland. Currently it is difficult to estimate the probability that this enterprise will take off and what the release time-table might be. In the meantime, we are discussing Linux development with third parties

Note that you can try SuperMemo 6 (DOS) or SuperMemo 7 (Windows) in Linux emulation modes

(Winfried Schoierer, US, Jun 20, 1998)
Question:
I am using SuperMemo and I have recently bought a PalmPilot from 3Com. Is there software that enables you, to put your daily vocabulary workload on the palmpilot?
Answer:
We have SuperMemo for both Palm Pilot and Windows CE

(Tomasz Frankiewicz, Poland, 1996)
Question:
How can I use SuperMemo without a computer?
Answer:
Read: Using SuperMemo without a computer

(Piotr Adamik, Poland, Aug 26, 1998)
Question:
How can I obtain the list of customers who agreed to make their addresses available to other users?
Answer:
We no longer keep such a list. It was useful in early years of SuperMemo when it was really hard to get in touch with other users. This field on the registration card is presently not used

Question:
Is there a version of SuperMemo for Unix?
Answer:
No, however, SuperMemo 7 works under SUN's Windows 3.1 emulator Wabi 2.2 both for
Solaris 2.5 (tested on SPARC station 4) and HP-UX 10.20 (tested on HP 712/100).
SuperMemo 8 works as well but is rather slow.

(Dan Laskowski, US, Aug 20, 1997)
Question:
I am using SuperMemo 6 for DOS on HP DOS palmtop. My problem is that once the machine gets into the sleep mode, my data gets corrupted. How can I remedy the problem?
Answer:
SuperMemo 6 was released in 1991 when we could not possibly conceive it being used on an air flight in a computer that easily fits a small pocket. Consequently, SuperMemo 6 has no way to detect the moment when it should save its data. You might try to use RECOV6.EXE or RESCUE.EXE distributed along the program to repair the data. Better yet, develop a good backup system or just do not let your handheld go to sleep during repetitions. Although SuperMemo 6 is not being developed any more, we will post the corrected version on the website if the problem is remedied

(Dan Laskowski, US, Nov 24, 1997)
Question:
Is a version of SuperMemo for Windows CE under development?
Answer:
Yes. SuperMemo CE has been released in September 1999

(John Crouch, USA, Dec 30, 1998)
Question:
I have recently ordered SuperMemo but was interested in how I might use the program when I am away from home. Any suggestions as to how I can either print out the days outstanding items or even use of the PalmPilot for this purpose?
Answer:
Currently there is no simple solution. However, we plan to add an option for working on paper or in a notebook text file in future versions. SuperMemo for Windows CE and SuperMemo for Palm Pilot have already been released

(Almut Luiken, Germany, Feb 2, 1999)
Question:
I am having problems with Greek keyboard in SuperMemo 7. Why isn't there an FAQ for SuperMemo 7 on this site?
Answer:
SuperMemo 7 has not been in development since 1995, it is not in use internally at SuperMemo World, and we often find it very difficult to answer user problems otherwise than by suggesting an upgrade. Additionally, support questions in reference to SuperMemo 7 are very rare nowadays. FAQ archive on this site now includes FAQ for SuperMemo 7

(Vit Usela, Czech Republic, Mar 23, 1999)
Question:
I have used SuperMemo 7 for a couple of years and would like to import my collections to Advanced English 97. However, I am afraid I will lose the easy control of the spelling exercises. Can you help?
Answer:
In new versions of SuperMemo, you cannot globally switch from standard repetitions to spelling exercises. At the moment of creating the material you must decide if it is best drilled as questions and answers or if the answer should be typed in from the keyboard. If you choose the latter, it is enough to define an appropriate template before you import from SuperMemo 7. In your template, instead of the answer component, you must simply create a SpellPad component

Question:
What is the size of different versions of SuperMemo in KB?
Answer:

1. SuperMemo 2 - 77 KB
2. SuperMemo 5 - 108 KB
3. SuperMemo 6 - 160 KB
4. SuperMemo 7 - 515 KB
5. SuperMemo 8 - 1.71 MB
6. SuperMemo 98 - 2.31 MB
7. SuperMemo 99 - 2.53 MB

Question:
What is the size of SuperMemo collections in KB?
Answer:
For early versions of SuperMemo it used to be (5+0.1*Total) KB, where Total is the number of text elements in the collection (additionally sounds used to contribute 10-20 KB per word and pictures 20 KB per picture).
SuperMemo 8 introduced extensive object indexing in the form of registries and made it possible to add a great deal of multimedia files. Consequently, the size of collections increased substantially to 0.5*Total KB for standard question-and-answer collections (a five-fold increase). For example:

1. A 1000-element question-and-answer vocabulary collection takes 0.5 MB on average
2. A reading list collection with 200 average articles from the Internet might already take 10 MB
3. Advanced English 97 with 40,000 items occupies 30 MB in primary storage (texts) and 600 MB in secondary storage (sounds on CD-ROM)

(Andrzej Winiarski, USA, Oct 15, 1999)
Question:
I use SuperMemo 6 for DOS and would like to remove the learning process. Where can I find such an option?
Answer:
You need a separate application RESET.EXE from SuperMemo 6 Toolkit. This toolkit is freeware and you can download from www.shareware.com

Question:
With 1,000,000 SuperMemo CDs out there, how much e-mail do you get daily with support questions?
Answer:
We receive a total of around 100-150 e-mails in a single day (summer 1999). They are sorted by language and subject matter, forwarded, and usually responded to within 1-2 business days. Most require a simple help on where to find a given piece of information in the documentation. Interestingly, it is not best-selling titles that require most support (e.g. Easy English) but stand-alone SuperMemo available for download from the Internet. In other words, numbers do not directly translate to the e-mail volume

(Przemyslaw Bak, Poland, Nov 2, 1999)
Question:
I use SuperMemo 6 as this is the only version that would run under Linux. I heard of Y2K bug in SuperMemo 6. Will I have to give up SuperMemo in 2000?
Answer:
You will be able to continue after Dec 31, 1999:

1. There is only a problem with displaying dates in Monthly Burden in SuperMemo 6. This should not affect your learning process
2. We consider digging out the old SuperMemo 6 code and fixing the problem in question if we get more user complaints
3. Inprise announced Delphi support for Linux in the year 2000, and if it only becomes feasible, we will attempt to port SuperMemo 99 to Linux

(Dawn Barrie, USA, Nov 2, 1999)
Question:
After downloading SuperMemo 98 I attempted to register it, and was asked to pay for it. When I downloaded this program, I was under the impression that this was freeware, yet it appears that a paid registration number is required to unlock it. What benefits are there to unlocking it?
Answer:
The confusion resulted from ZDNet's reviewer mistakenly classify SuperMemo 98 as freeware (http://www.softseek.com/Education_and_Science/General_Education/Review_28830_index.html). We will contact Softseek.com to fix this error. In the meantime you can download older freeware versions. As for the benefits of unlocking: locked SuperMemo will run only for a limited period of time depending on the intensity of use. To find out more about the newest SuperMemo see: Visual Tour or Technologies used in SuperMemo 99